two beach chairs set up next to palm trees on the beach overlooking the ocean
The World Health Organization (WHO) declared the outbreak of Coronavirus (COVID-19) to be a global pandemic. At Luxurious Destinations, we are closely monitoring this situation with the safety of our community, associates and travelers in mind. We are in constant contact with local and federal agencies, ensuring that accurate information is available to our current and future guests. Every day we learn something new, and therefore understand that there is a tremendous amount of uncertainty for those who have made or still would like to make travel plans.

Below we've provided answers to common FAQ's, as well as helpful information and resources for current and future guests.
What is the current state of COVID-19 in Hawaii and/or on Maui?
  • Pre-Travel Testing Option for Trans-Pacific Travel (Out-of-State Visitors) beginning August 1.
    • Hawaii will implement a pre-travel testing program that will allow us to welcome visitors to the islands without quarantine beginning on August 1.
    • Arriving travelers with a recent (within 72 hours of flight) negative COVID-19 PCR test will not be subject to quarantine.
    • Travelers will also be required to fill out a COVID-related health form that will be verified upon arrival in Hawaii, and all arriving passengers at Hawaii airports will undergo thermal screening to check temperatures.
    • Travelers who choosde not to get the pre-travel COVID-19 test will be subject to a mandatory 14-day quarantine.
    • Learn more about how you can take advantage of this program by clicking here
  • All visitors to Hawaii / Maui arriving prior to July 31, 2020 will be required to self-quarantine for 14 days upon arrival.
  • Nightclubs, theaters, public gathering venues, banquet halls, community centers and community gymnasiums have been ordered closed until further notice.
  • Select county parks and beach parks are open for walking, jogging, running, biking and ocean exercise activities.
  • Other public gathering areas (in Maui) allowed to open on June 1, 2020 include:
    • Fitness and recreational facilities
    • Clubhouses
    • Dog parks
    • Playgrounds
  • Reopening of additional businesses and activities starting Monday, June 15, 2020. 
  • Mandatory quarantine for interisland travel lifted June 16, 2020.
  • The state of Hawaii (and Island of Maui) has been successful in its attempts to control the COVID-19 outbreak.  However, the situation remains dynamic.  Luxurious Destinations recommends connecting with Hawaii’s / Maui’s local resources to obtain the most recent information.
    • See the latest from the State of Hawaii Dept. of Health here.
    • See the latest from the County of Maui by visiting their website here, or their Facebook page here.
What are some tips and/or preventative measures I can take while traveling to Maui?
How is Luxurious Destinations cleaning and sanitizing its privately owned and managed residences ?
  • At Luxurious Destinations we remain diligent in our efforts to provide the highest standards of cleanliness and sanitation. 
  • Our professional housekeeping staff are only permitted to use cleaners and disinfectants that meet EPA standards.  All Luxurious Destinations cleaning products are included in the Environmental Protection Agency’s list of approved solutions.
  • Our professional housekeepers are focused on devoting extra time to sanitizing commonly touched items and spaces, i.e. door handles, appliances, phones, remote controls, as recommended by the CDC guidelines on cleaning and disinfecting.
  • All of our professional housekeepers are required to wear protective (PPE) gear to help prevent cross-contamination.
What is Luxurious Destinations standard cancellation policy on confirmed reservations?
  • If your rental agreement was with Luxurious Destinations, and you made your reservation prior to May 31, 2020, please refer to the mutually agreed terms and conditions provided to you at the time of booking.
  • The Luxurious Destinations rental agreement terms and conditions can also be found on our website by clicking here.
  • The Luxurious Destinations rental agreements provide guests the ability to reschedule any cancelled reservations for any available date, at the same residence, inside a period of 12 months.
Is Luxurious Destinations Offering Relaxed Cancellation Policies Due to COVID-19?
  • Luxurious Destinations is offering relaxed cancellation policies for its privately owned and managed residences located at the Montage Kapalua Bay.
  • If COVID-19 related government imposed restrictions prevent guests from traveling, guests may cancel their reservation up to 7 days prior to check-in date. 
    • Applies to any NEW reservation made/ booked between May 30th, 2020 and July 31th, 2020.
    • Reservation  / stay must be between August 1st, 2020 and October 31st, 2020.
    • Reservation must be booked directly with Luxurious Destinations.
If you have unanswered questions or concerns, please don't hesitate to contact a Luxurious Destinations Reservation Specialist at 888-LUX-DEST or [email protected]